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Salamantex Support Center

Here you will find answers to your questions, manual solutions to problems and different ways to get in touch with us directly.

Frequently Asked Questions

How to use the Crypto Payment Service?

The Salamantex Crypto Payment software can be used on all common devices (notebook, PC; tablet, mobile phone) via the internet browser. In stationary trade you can also use the software on our Salamantex Crypto Payment Terminal or on Ingenico terminals of the Tetra Telium series (models Move5000, Lane500, and Desk5000).

In addition, the service can also be easily integrated into your online shop via API or plug-ins. We are open to the possibility of programming or modifying individual software to integrate it into existing hardware systems. If you are interested, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Where are your Crypto Payment Terminals already in use?

Our service has been in use in the Austrian trade since December 2018. An overview of all our points of acceptance can be found at:

https://www.salamantex.com/en/services/payment-services/merchant-map

IN WHICH COUNTRIES CAN THE CRYPTO PAYMENT SERVICE SOFTWARE BE USED?

Different legislations regarding virtual currency services in the respective countries make individual assessments per country in which we want to offer our service inevitable for us. Currently, our service is available in the following countries:

Austria

  • Austria
  • Malta
  • Croatia

This list is updated regularly.

WHICH CRYPTOCURRENCIES CAN be used to PAY?

Currently, it is possible to pay with the following cryptocurrencies:

  • Bitcoin
  • Litecoin
  • Dash
  • Ethereum
  • XRP
  • Stellar

This list is updated regularly.

HOW DOES PAYING WITH CRYPTO CURRENCIES WORK IN PRACTICE?

If a customer wants to pay with a cryptocurrency,

  1. the merchant first enters the euro amount to be paid in the Salamantex Crypto Payment Service App. If the software is connected to a POS system, the euro amount is entered directly into the app.
  2. Now the merchant selects the desired cryptocurrency and confirms the current exchange rate determined by the software.
  3. The payment address is then generated and displayed to the customer as text and QR code.
  4. The customer scans the QR code with any mobile wallet to send his coins to the generated address.
  5. After a short time the receipt of payment is confirmed. The merchant can print one or more receipts for the customer and/or his own accounting department.
  6. As a merchant you will receive the Euro (€) purchase price minus service fee transferred to your account, optionally you can also keep the cryptocurrency.
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Alternatively you can reach out to us by calling our phone support or sending a direct mail.

+43 2275 40128

Availability: Mo-Fr 09.00 – 17:00 Uhr

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Typically replies within one working day

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